Terms and Conditions
Terms and Conditions
Scope of Services
Novulty provides branding, web design, marketing, and related services as outlined in our service packages or custom agreements. Any additional services requested beyond the agreed scope will incur additional charges, which will be quoted and agreed upon before work begins.
Payment Terms
All payments must be made in full before the commencement of any project unless a payment plan has been explicitly agreed upon.Payment plans, if applicable, will be subject to the terms provided in your invoice or agreement.Payments are non-refundable once work has begun.
Timelines and Client Responsibilities
Project timelines are estimated and depend on the scope of work and the client’s responsiveness. Delays in providing required materials, feedback, or approvals may result in project delays.The client is responsible for providing all necessary content, including text, images, and any other materials required for the project, unless otherwise agreed upon.
Revisions
Each package includes a specific number of revisions as detailed in the service agreement. Additional revisions will be billed at an hourly rate of $50/hour.
Ownership of Deliverables
Upon full payment, the client will own the rights to all final deliverables.Novulty retains the right to showcase completed work in our portfolio, marketing materials, and social media, unless otherwise requested in writing by the client.
Cancellations and Refunds
Payments are non-refundable.If the client cancels the project after work has begun, the client will be responsible for payment of all completed work at the time of cancellation.
Platform-Specific Terms (Web Design)
Websites will be built on Webflow, WordPress, or Novulty EngageHub, based on the agreed package.Training for managing the website is provided, but ongoing maintenance is the client’s responsibility unless a separate maintenance plan is purchased.
Confidentiality
Both parties agree to keep proprietary information confidential and not disclose it to third parties without prior written consent.
Limitation of Liability
Novulty is not liable for any indirect, incidental, or consequential damages resulting from the use of our services, deliverables, or any third-party integrations.
Third-Party Costs
The client is responsible for any additional third-party costs, such as domain registration, hosting, stock images, or software subscriptions, unless explicitly included in the package.
Modifications to Terms
Novulty reserves the right to update these terms and conditions as needed. Clients will be notified of any significant changes.
Privacy Policy
Effective Date: January 1, 2024
At Novulty, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services or visit our website.
Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, billing address, and other details provided when you fill out a form, book a service, or make a payment.
Usage Information: Details about your interactions with our website, including IP address, browser type, and pages visited.
Payment Information:
Payment details necessary for processing transactions (handled securely by third-party payment processors like Stripe).
How We Use Your Information
We use the information we collect to:
Provide and improve our services.
Process payments and send invoices.
Communicate with you about your projects, inquiries, or updates.
Analyze website usage to enhance user experience.
Send marketing emails or promotional offers (with your consent).
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Trusted third parties who assist in delivering our services, such as payment processors, hosting providers, or analytics tools.
Legal Compliance: If required by law or to protect our legal rights.
Data Security
We take appropriate measures to secure your personal information. However, no system is entirely foolproof, and we cannot guarantee absolute security. Payment details are processed securely by third-party services like Stripe, and we do not store full credit card information.
Your Rights
You have the right to:
Access and review the personal information we have about you.
Request corrections to any inaccuracies in your information.
Opt out of marketing emails by clicking “unsubscribe” in our communications.
Request the deletion of your data, subject to legal or contractual obligations.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These cookies help us analyze traffic, remember preferences, and provide personalized content. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. We will notify you of significant changes by updating the “Effective Date” at the top of this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: hello@novulty.com
Phone: (770) 758-6879
User Policy
Effective Date: January 1, 2024
Welcome to Novulty! By accessing or using our website, services, or platforms (including Novulty EngageHub), you agree to comply with the terms outlined in this User Policy. Please read carefully to understand your rights and responsibilities.
Acceptable Use
You agree to use Novulty’s website and services responsibly and ethically. Specifically, you agree NOT to:
1.Use the platform for any illegal activities or to promote harmful content.
2. Misrepresent your identity or impersonate others.
3. Post or distribute spam, malware, or unauthorized advertisements.
4. Attempt to hack, disrupt, or gain unauthorized access to Novulty systems or other users' accounts.
5. Share your login credentials with unauthorized individuals.
Account Responsibility
You are responsible for maintaining the confidentiality of your account login credentials. Notify us immediately if you suspect unauthorized access or activity on your account.You agree to provide accurate and up-to-date information when creating an account or using our services.
Intellectual Property
All content, designs, tools, and branding on Novulty’s website and platforms are owned by Novulty or its licensors.
You may not:
Copy, distribute, or modify any content without prior written consent.
Use Novulty branding, designs, or materials for commercial purposes unless explicitly authorized.
User-Generated Content
If you submit content (e.g., feedback, reviews, or materials) through our platforms:
You grant Novulty a non-exclusive, royalty-free license to use, display, and modify the content as part of our services.You warrant that the content is your original work and does not infringe on any third-party rights.
Novulty EngageHub-Specific Use
Users of Novulty EngageHub must also adhere to the following:
All tools, including CRM, email marketing, and chatbots, must be used in compliance with applicable laws (e.g., GDPR, CAN-SPAM Act). You are responsible for ensuring that data collected and used on the platform complies with your organization’s policies and regional regulations. Abuse or misuse of tools, such as sending spam emails or harassing communications, may result in account suspension.
Suspension and Termination
Novulty reserves the right to suspend or terminate your account or access to services if:
You violate any terms in this User Policy.Your actions jeopardize the security or integrity of our systems.You fail to meet your payment obligations for subscription-based services.
Limitation of Liability
Novulty is not responsible for:
Losses or damages caused by unauthorized access or misuse of your account.Third-party integrations or tools used within Novulty EngageHub.Service interruptions caused by events beyond our control (e.g., natural disasters, system outages).
Privacy and Data Protection
We are committed to protecting your privacy. For details on how we collect and use your information, please refer to our Privacy Policy.
Changes to the User Policy
Novulty reserves the right to update this policy at any time. Changes will be communicated through email or a notice on our website. Continued use of our services constitutes your acceptance of any updates.
Contact Us
If you have questions about this User Policy, contact us at:
Email: hello@novulty.com
Phone: (770) 758-6879